More than Metrics develops two software solutions to help other companies analyze and innovate their customer experience. We have b2b-customers in more than 60 countries and grow with a triple-digit number each year. To strengthen our team we are looking as of now for a

Service Design & Customer Success Manager

Your tasks

  • You are responsible for customer success, i.e. helping users to work with our tools as well as their underlying methods
  • You are responsible for online support, demos, webinars and helpdesk management
  • You plan and conduct trainings and workshops for clients (remote and in person) and help our customers scale service design in their organization
  • You plan and conduct internal service design projects for both customer and employee experience
  • You create resources to further educate our users and explain our software
  • You continuously listen to users and conduct research to improve the tools’ usability

Your strengths

  • You desire to help people and are curious about what makes them tick
  • You have 2+ years of practical experience in service design / UX design in an agency or in-house team
  • You are a great communicator
  • You are fluid in English in writing and speaking; other languages are a plus
  • You are willing to travel (approx. 4 days / month)

Our offer

  • Minimum basic salary of at least 39.000 Euro p.a. (depending on your experience)
  • 38,5 hours/week with flexible work time and optional home office
  • A various set of tasks with growing responsibilities; this position can develop into a team lead position in the future.
  • An international and open-minded team at our base in Innsbruck, Austria – a beautiful city in the alps with perfect conditions for all kinds of outdoor activities

Interested?

Please send us your application, including CV, letter of motivation and references, to mail@morethanmetrics.com.

We’re looking forward to meeting you!

Hard Facts

Job type: Full-time
Hours / week: 30 – 38,5 h
Salary / month: 2.785,72 € (depending on your experience)
Location: Tyrol
Contact: mail@morethanmetrics.com